Using Your OAK+ Offers
1) Login & Shop As Usual
Login to your account then Shop and add things to your cart as always. As an OAK+ member, you’ll see exclusive pricing only applied to your account during the checkout process.
2) Begin Checkout
Confirm you’re logged into your account and In the Billing Information section, be sure to use the same email address that you used to sign up for OAK+.
3) OAK+ Offers Automatically Apply
After you’re logged in, you will see your OAK+ offers available for you.
OAK+ Terms & Conditions
The terms and conditions set forth below ("Terms and Conditions") apply to OAK+ ("Membership Program"). These Terms are between you and Oak and Hearth, LLC. (together with its current and future affiliates and subsidiaries) ("we" or "us") and govern our respective rights and obligations. If you sign up for a OAK+ membership, you accept these terms, conditions, limitations and requirements.
A. Membership Payment
The fee for the Membership Program ("Membership Fee") is Twelve Dollars and Seventy-Four Cents (US $12.74) per 28 days, plus any applicable taxes. Membership term is month-to-month from the date you or your gift giver (if you receive OAK+ as a gift) pay the Membership Fee.
MEMBERSHIP FEE IS NON-REFUNDABLE. IF YOU DECIDE TO CANCEL YOUR MEMBERSHIP, YOUR MEMBERSHIP WILL AUTOMATICALLY EXPIRE AT THE END OF YOUR MONTHLY TERM. YOU MAY TERMINATE THE MEMBERSHIP AUTOMATIC RENEWAL BY EMAILING OAKPLUS@OAKANDHEARTH.COM OR BY CALLING CUSTOMER SERVICE AT 1-702-420-7985.
We may, in our sole and absolute discretion, change the Membership Fee. If the Membership Fee changes, your membership will be valid for the remaining period of time applicable within the monthly membership term at the original Membership Fee amount paid.
All credit cards and debit cards can be used to pay for your membership. If the card we have on file for you that was used to pay for the membership is declined for payment of your Membership Fee, you must provide us a new card promptly or your membership will be canceled. If you provide us with a new card and are successfully charged, your membership period will be based on the original sign-up date and not the date of the successful charge. If you received your membership as a gift, please provide us your credit card or debit card through My Account at shopoakandhearth.com/account/login so that we will be able to process your renewal payment, otherwise your membership will be canceled at the end of your monthly membership term.
FOLLOWING THE INITIAL ONE (1) MONTH TERM OF YOUR MEMBERSHIP, YOUR MEMBERSHIP WILL AUTOMATICALLY RENEW FOR ADDITIONAL ONE (1) MONTH TERMS UNLESS YOU NOTIFY OAK & HEARTH OF YOUR DESIRE TO CANCEL YOUR MEMBERSHIP. YOU MAY TERMINATE THE MEMBERSHIP AUTOMATIC RENEWAL BY EMAILING OAKPLUS@OAKANDHEARTH.COM OR BY CALLING CUSTOMER SERVICE AT 1-702-420-7985.
UNLESS YOU NOTIFY US BEFORE A CHARGE THAT YOU DO NOT WANT TO AUTO RENEW, YOU UNDERSTAND THAT YOUR MEMBERSHIP WILL AUTOMATICALLY CONTINUE AND YOU AUTHORIZE US (WITHOUT NOTICE TO YOU, UNLESS REQUIRED BY APPLICABLE LAW) TO COLLECT THE THEN-APPLICABLE MEMBERSHIP FEE (CURRENTLY US $12.74, BUT SUBJECT TO CHANGE) AND ANY TAXES, USING ANY CREDIT OR DEBIT CARD WE HAVE ON RECORD FOR YOU. NEW JERSEY MEMBERSHIPS WILL AUTOMATICALLY RENEW WITHOUT FURTHER NOTICE.
WE AND OUR THIRD PARTY PAYMENT SERVICE PROVIDERS MAY REQUEST, AND MAY RECEIVE FROM YOUR PAYMENT CARD ISSUER UPDATED PAYMENT CARD INFORMATION, INCLUDING UPDATED PAYMENT CARD NUMBERS OR EXPIRATION DATES. IF WE OR OUR THIRD PARTY PAYMENT SERVICE PROVIDERS RECEIVE UPDATED INFORMATION, WE MAY USE THAT INFORMATION TO PROCESS PAYMENT FOR YOUR APPLICABLE MEMBERSHIP RENEWAL FEE. YOUR PAYMENT CARD ISSUER MAY ALLOW YOU TO OPT OUT OF THIS SERVICE. PLEASE CONTACT YOUR PAYMENT CARD ISSUER FOR MORE INFORMATION.
If you allow your Membership to expire and then re-enroll in the Membership Program more than sixty (60) days later, your new Membership Fee will be equal to the current Membership Fee for new Members.
B. Benefits and Limitations
The Membership Program is a paid membership program that, subject to these Terms and Conditions, provides members of the Membership Program ("Members") with the following benefits:
- Up to 40% off ENTIRE purchase for every purchase made online at www.shopoakandhearth.com during the month of membership (subject to certain exclusions in Sections C and D below).
- Access to Exclusive Items only available on www.shopoakandhearth.com during the month of membership (subject to certain exclusions in Sections C and D below).
- Priority Processing for every purchase made online at www.shopoakandhearth.com during the month of membership (subject to certain exclusions in Sections C and D below).
- Extended Replacement Warranty for every purchase made online at www.shopoakandhearth.com during the month of membership (subject to certain exclusions in Sections C and D below).
For Membership Program benefits to apply to a particular purchase, the membership must be active and available. Your membership will become active at the time of joining the Membership Program and its benefits can be applied to purchase(s) made after you become a Member. Enrollment and participation in the Membership Program is voluntary, optional and not required to complete any transaction or sale.
Membership Program benefits will be assigned to the email address used at sign-up. You must provide a valid email address at sign-up and maintain a valid email address associated with the Membership Program. You may change the email address associated with the Membership Program by calling Customer Service at 1-855-463-1783. This change will require processing time before it can be applied.
By signing up for a OAK+ membership You agree that You are opting in to receive email offers from us at the email address You provide.
Membership Program limitations include:
- Benefits are dependent upon inventory availability, and in some cases, the shipping address (see Sections C and D below).
- Benefits are limited to certain products per offer exclusions (see Sections C and D below).
- We reserve the right to accept or refuse membership at our discretion.
- We may send you email and other communications related to the program and your membership (regardless of any settings or preferences related to your account).
- Members are not permitted to purchase products for the purpose of resale, rental, or to ship to their customers or potential customers using these benefits.
- Membership Program benefits cannot be used in conjunction with any coupons or with any other prearranged discounts, unless specifically stated otherwise in the applicable coupon or discount.
- Membership Program is for individual consumers only and is not available to any company or corporate entity/enterprise.
- Without limiting the foregoing, the Membership Program benefits cannot be used in conjunction with employee discounts, preferred friends discount or corporate or institutional discounts.
- Membership Program is not available in Alaska, Hawaii, Puerto Rico, or internationally.
- From time to time, we may choose in our sole discretion to add or remove membership benefits.
C. Offer Exclusions
Cannot be combined with any coupon, Savings Certificate, special offer price match or other discount. Not valid for wholesale purchases, home and furniture installation services, shipping, delivery or gift cards; Company reserves the right to limit quantities. Valid only in the U.S.
Offer excludes the following:
VeriClean™. Not valid on the purchase of alcoholic beverages. Additional online items excluded: PuraSafe™ or power tools. Brand exclusions subject to change without notice; See www.oakandhearth.com/oakplus for most recent list and additional online only exclusions.
D. Free Shipping Exclusions
Free Standard Shipping with online purchase of most items (excluding Basket Items which are great value items that are expensive to ship alone). Basket Items are eligible for free shipping when purchased with a non-Basket Item or when multiple Basket Items are purchased and the total order price meets the free shipping threshold. Shipping surcharges on over-sized or extremely heavy items will still apply (these charges are indicated on the appropriate product information pages and will be displayed in the shipping subtotal of your order). Orders typically arrive within 8-17 business days. Items shipped directly from the vendor or to Alaska and Hawaii have longer delivery lead times. This offer does not apply to international, Puerto Rico or Business Direct orders.
Please note exclusions can change from time to time.
E. Agreement Changes
We may at our discretion change these Terms or any aspect of the membership. You will be provided with notice of any material changes to the Terms and you will be given the opportunity to cancel your membership prior to the time any material changes are effective with respect to your membership.
YOUR CONTINUED MEMBERSHIP AFTER WE CHANGE THESE TERMS CONSTITUTES YOUR ACCEPTANCE OF THESE CHANGES. IF YOU DO NOT AGREE TO ANY CHANGES, YOU MUST CANCEL YOUR MEMBERSHIP.
F. Termination by Us
G. Limitation of Liability
FOR PURPOSES OF THIS LIMITATION OF LIABILITY PROVISION, “WE” INCLUDES OAK AND HEARTH,LLC., ITS PARENTS, SUBSIDIARIES, AFFILIATES, PREDECESSORS, SUCCESSORS AND ASSIGNS, AND EACH OF THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS. IN NO EVENT SHALL WE BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING BUT NOT LIMITED TO LOST DATA, LOST PROFITS, OR LOST BUSINESS OPPORTUNITIES), REGARDLESS OF THE LEGAL THEORY, REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE, AND REGARDLESS OF WHETHER WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING THE FOREGOING, THESE LIMITATIONS OF LIABILITY SHALL NOT APPLY TO INJURIES: (1) TO THE BODY OR PERSON; OR (2) CAUSED BY OUR WILLFUL, MALICIOUS, RECKLESS, OR GROSSLY NEGLIGENT ACTS OR OMISSIONS. THESE LIMITATIONS OF LIABILITY SHALL SURVIVE THE TERMINATION OF THIS AGREEMENT. BECAUSE THE LAW REGARDING LIMITATIONS OF LIABILITY VARIES FROM STATE TO STATE, THESE LIMITATIONS OF LIABILITY MAY NOT APPLY TO YOU. THESE LIMITATIONS OF LIABILITY APPLY IN NEW JERSEY.
H. Governing Law and Jurisdiction
This Agreement shall be governed by, interpreted and construed in accordance with the laws of the State of California, without giving effect to its conflict of law rules. The parties agree that the sole venue and jurisdiction for disputes arising from this Agreement shall be in an appropriate state or federal court located in the State of California. The parties hereby irrevocably submit to the jurisdiction of such courts.
I. Force Majeure
In the event that either party is unable to perform any of its obligations under this Agreement as a result of natural disasters, actions or decrees of governmental bodies, communication line failures not the fault of the affected party, or any other delay or failure which arises from causes beyond a party’s reasonable control (hereafter referred to as a “Force Majeure Event”), the party whose performance has been so affected shall immediately give notice to the other party and shall do everything reasonably possible to resume performance. Upon receipt of such notice, those obligations that cannot be performed through commercially reasonable diligence shall be suspended. If the period of nonperformance exceeds thirty (30) days from the receipt of notice of the Force Majeure Event, the party whose ability to perform has not been so affected may by giving written notice terminate this Agreement.
J. Contact Information
If you need to contact us, please use the information below:
Oak & Hearth, LLC.
22431 Antonio Parkway, B160844
RSM, CA 92688
K. Summary of Revisions from Prior Version
- Updating offer exclusions.
Explaining how we use membership information to protect against wrongful conduct.
Effective Date: 05/01/2020